Legal information
Booking terms and conditions
Clear rules for booking, payment, cancellation and the responsibilities of both parties.
Effective from · 24 July 2026Provider and accommodation
The accommodation provider is Monika Staroňová, company ID 47824611, tax ID 1083226573, trading as R Limoli Houses, with registered address at Kvačalova 1168/41, 010 04 Žilina, Slovenská republika.
Accommodation is provided at R Limoli Houses, Mostná 456, 941 46 Trávnica, Slovenská republika. Contact: r.limolihouses@gmail.com, +421 905 520 406.
Booking confirmation
The guest selects a house or the entire estate, travel dates and completes the contact and billing details. A complete order summary is displayed before payment.
A booking becomes binding only after the deposit has been successfully received through GoPay. Until then, the dates may only be held temporarily. The confirmation and receipt are sent to the email provided.
Price and payment
The stay price is calculated from the selected house, dates and number of nights. Before payment, the guest always sees the final price in EUR, the 30% deposit and the remaining balance. The price includes all mandatory charges collected by the provider; any local accommodation tax is shown separately in the order summary.
The deposit is paid online through GoPay. The remaining balance is due by the method and date stated in the booking confirmation. The provider does not store payment-card details.
Cancellation and changes
Requests to cancel or change a booking must be sent without undue delay to r.limolihouses@gmail.com.
If the guest cancels before the stay, the provider may claim compensation for the actual loss caused by the early cancellation, particularly when the released dates cannot be rebooked. Any unused part of the payment will be returned by the original payment method without undue delay after the loss has been calculated.
If the provider cannot supply the stay, the guest will be offered replacement dates, comparable performance or a refund of all payments received.
Statutory withdrawal
The general 14-day withdrawal period for distance contracts does not apply to accommodation supplied on a specific agreed date. Cancellation is governed by section 4 of these terms and applicable law.
Arrival, stay and liability
Exact arrival and departure times are stated in the confirmation. Guests must use the accommodation properly, respect the house rules, quiet hours and agreed capacity, and protect the property and its surroundings.
Guests are liable for demonstrable damage to the extent provided by law. Any defect or damage must be reported without undue delay so its consequences can be limited.
Complaints and disputes
Comments and complaints can be sent to r.limolihouses@gmail.com. The provider will assess them without undue delay and communicate the outcome on a durable medium.
Consumers may first request redress from the provider. If they are not satisfied with the outcome, they may use alternative consumer dispute resolution through the Slovak Trade Inspection.
Final provisions
The contract is governed by Slovak law. These terms are available before payment, and the version accepted by the guest is also attached to the paid-booking confirmation.